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Privacy Policy

Effective Date: 30 December 2024
Last Updated: 30 December 2024

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At Kalmi Pty Ltd ("Kalmi AI," "we," "us," or "our"), we are committed to protecting your privacy and handling your data responsibly. This Privacy Policy outlines how we collect, use, store, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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By using Kalmi AI products, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

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1. Data Collection

Kalmi Pty Ltd collects data to provide and improve our services, enhance user experience, and maintain platform security.

We may collect the following types of data:

  • Anonymised conversation logs: No identifiable information is stored.

  • Basic usage statistics: For application improvement and analysis.

  • Anonymised analytics data: Including demographics, usage patterns, and device information.

  • Technical Data: Device type, IP address, operating system, and browser type.

  • Cookies and Tracking Technologies: To gather analytics data, save user preferences, and optimise app performance.

 

Data Retention:

Anonymised data is retained only for as long as necessary to fulfil its purpose, after which it is securely deleted or further anonymised to prevent identification.

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2. Data Use

We use your data for the following purposes:

  • Enhancing the application's functionality and user experience.

  • Generating anonymised insights for product development.

  • Providing customer support and responding to inquiries.

  • Conducting usage analytics for operational improvements.

  • Sharing aggregated and anonymised analytics data for demographic analysis.

  • Informing future marketing strategies (in an aggregated, non-identifiable manner).

 

We do not use your data to train AI models, and your personal journal entries are not reviewed by humans.

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3. Data Security

We take data security seriously and implement industry-standard safeguards to protect your information, including:

  • Encryption: Data in transit and at rest is encrypted using secure protocols.

  • Anonymisation: User data is anonymised before processing.

  • Access Control: Access to data is restricted to authorised personnel only.

  • Secure Infrastructure: Data is stored on secure servers with regular monitoring.

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While Kalmi Pty Ltd does not currently conduct formal cybersecurity audits, our security measures are regularly reviewed to ensure their effectiveness.

In the event of a data breach, we will follow the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth) and notify affected users promptly.

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4. Data Sharing

Kalmi Pty Ltd may share anonymised analytics data with trusted third parties, including:

  • Analytics and operational service providers.

  • Cloud hosting partners.

  • Consultants for product and operational improvements.

 

No Identifiable Data Shared:

User data sent to third parties is fully anonymised, and no personally identifiable information is shared.

 

International Data Transfers:

Data may be processed or stored in secure servers located outside Australia. We ensure third-party providers comply with privacy standards equivalent to those under Australian law.

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5. User Privacy and Confidentiality

  • No AI Training: Your data is not used to train AI models.

  • Session-Specific Processing: User data is processed solely to provide personalised responses during your session.

  • Confidentiality Agreements: All staff and third-party contractors with access to anonymised data are bound by strict confidentiality agreements.

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6. How AI Processes Anonymised Data

Kalmi Pty Ltd uses OpenAI’s GPT models via secure APIs to provide AI-powered responses.

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Processing Workflow:

  1. User Input: You provide input via the Kalmi AI app.

  2. Anonymisation: Identifiable information is stripped before processing.

  3. Data Sent to OpenAI: Anonymised data is securely transmitted to OpenAI's servers.

  4. AI Output: OpenAI returns AI-generated responses.

  5. Data Storage: Anonymised logs are retained securely within Kalmi's infrastructure.

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OpenAI Compliance:

OpenAI complies with global privacy standards, including the Australian Privacy Act 1988. You can review OpenAI's Privacy Policy here.

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7. User Rights

You have the right to:

  • Access: Request access to anonymised data related to your account.

  • Correction: Request corrections to any inaccuracies in your data (if applicable).

  • Deletion: Request deletion of data associated with your account, where technically feasible.

To exercise these rights, please contact us at support@kalmi.com.au. While we strive to fulfil all requests, limitations under the Privacy Act 1988 (Cth) may apply.

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8. Cookies and Tracking Technologies

Kalmi Pty Ltd uses cookies and similar technologies to enhance your experience. These technologies help us:

  • Save user preferences.

  • Analyse app and website usage patterns.

  • Deliver tailored content and advertisements.

You can manage or disable cookies through your browser settings. Note that disabling cookies may impact certain app functionalities.

For further details, please refer to our Cookie Policy (linked separately).

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9. Children’s Privacy

Kalmi AI products are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such information, we will promptly delete it.

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10. Cybersecurity Compliance

Kalmi Pty Ltd aligns with the Australian Cyber Security Centre (ACSC) guidelines and follows best practices for cybersecurity, including data encryption, secure storage, and access control.

While formal audits are not currently performed, regular security reviews ensure alignment with evolving security standards.

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11. AI Transparency

Kalmi Pty Ltd adheres to Australia's AI Ethics Principles, focusing on:

  • Transparency: Clarity on how the AI operates.

  • Accountability: Responsibility for AI-driven decisions.

  • Safety: Ensuring secure and ethical AI deployment.

For more information, refer to our AI Transparency Statement.

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12. Updates to the Privacy Policy

This Privacy Policy may be updated periodically to reflect legal, operational, or technological changes.

  • Users will be notified of significant updates via email or in-app notifications.

  • The latest version will always be accessible on our website.

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13. Contact Information

For privacy-related inquiries or to exercise your rights, please contact us:

Email: support@kalmi.com.au

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For postal correspondence, please contact us via email to arrange an appropriate address.

By using Kalmi AI producys, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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