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Refund Policy

Last Updated: 30 December 2024

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At Kalmi Pty Ltd, we aim to provide clarity and fairness in our Refund Policy while ensuring alignment with the nature of our Kalmi AI products. This policy outlines the conditions under which refunds may be issued across different product types.

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1. Overview of Refund Policy

Refunds are considered only under specific, well-defined conditions:

  • Technical Issues: Refunds may be issued if technical failures prevent the product from functioning as described and cannot be resolved after troubleshooting.

  • Time-Limited Requests: Refund requests must be made within the stated refund period for each product category.

  • Proof of Issue: Users may need to provide evidence of technical failures or product mismatch for refund eligibility.

  • No Refunds for Change of Mind: Refunds will not be issued for change-of-mind requests or dissatisfaction with AI-generated responses unless they fall under the criteria below.

 

Refunds will be processed via the original payment method within 14 business days, subject to banking and payment gateway processing times.

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2. Refund Policy by Product Type​​

Kalmi Lite

  • Refund Eligibility: Non-refundable.

  • Refund Period: N/A.

  • Conditions: Purchase is final; no refunds are available.

Custom Products

  • Refund Eligibility: Refundable if the product does not meet agreed specifications.

  • Refund Period: Within 7 days of purchase.

  • Conditions: Refunds are only considered if the product does not align with pre-agreed specifications.

Month-to-Month Subscriptions

  • Refund Eligibility: Non-refundable for the current billing cycle.

  • Refund Period: N/A.

  • Conditions: Users may cancel anytime, but refunds will not be issued for partially used billing periods.

Annual Subscriptions

  • Refund Eligibility: Refundable under a 30-Day Satisfaction Guarantee. After 30 days, refunds are available only for unresolved technical issues.

  • Refund Period: Within 30 days for satisfaction guarantee claims; after 30 days, only for technical failures.

  • Conditions: Must demonstrate unresolved technical issues after the initial 30-day period.

White Label Products

  • Refund Eligibility: Refundable if the product does not meet agreed specifications.

  • Refund Period: Within 7 days of purchase.

  • Conditions: Refunds are only considered if the product does not align with pre-agreed specifications.

Digital Downloads (e.g., Planner PDFs)

  • Refund Eligibility: Non-refundable.

  • Refund Period: N/A.

  • Conditions: Digital downloads are final sale and cannot be returned or refunded.

Third-Party Purchases (Amazon, Threadless)

  • Refund Eligibility: Subject to third-party refund policies.

  • Refund Period: N/A.

  • Conditions: Refunds for these products are managed directly by the respective platforms (Amazon or Threadless).

3. Annual Subscription Satisfaction Guarantee

We offer a 30-Day Satisfaction Guarantee for Annual Subscriptions:

  • If you are not satisfied with your experience for any reason within the first 30 days of purchase, you may request a full refund.

  • After the initial 30-day period, refunds will only be issued if there is an unresolved technical issue preventing the product from functioning as intended.

To request a refund under this guarantee, please follow the steps outlined in Section 9: How to Request a Refund.

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4. Refund Eligibility Criteria

To qualify for a refund, the following conditions must be met:

  1. The product must meet the eligibility requirements listed in Section 2.

  2. Refund requests must be submitted within the refund period.

  3. Customers must contact Kalmi Support and allow troubleshooting where applicable.

  4. For technical failures, customers may need to provide evidence of the issue (e.g., screenshots, error messages).

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5. Technical Support Before Refunds

  • For technical failures or unresolved issues, users are required to contact support at support@kalmi.com.au.

  • Refund requests will only be processed if troubleshooting attempts fail to resolve the issue.

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6. Subscription-Specific Policies

  • Month-to-Month Subscriptions: Users may cancel at any time, but refunds will not be issued for the current billing cycle.

  • Annual Subscriptions: Users can request a refund within 30 days of purchase under the Satisfaction Guarantee. After 30 days, refunds will only be considered for unresolved technical issues.

  • Free Trials: Currently, Kalmi Pty Ltd does not offer free trials, and no refund policies apply.

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7. Refund Process

  • Approved refunds will be issued via the original payment method.

  • Refunds will be processed within 14 business days from approval.

  • Users will be notified once the refund has been processed.

  • Bank delays or payment gateway processing times may affect refund delivery times.

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8. Exceptions to Refunds

Refunds will not be provided in the following situations:

  • Change of mind or dissatisfaction unrelated to product functionality.

  • Failure to use the product as intended.

  • Delays caused by third-party services (e.g., payment processors).

  • Access issues caused by the customer’s device or software configuration.

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9. How to Request a Refund

To request a refund:

  1. Contact Kalmi Support at support@kalmi.com.au.

  2. Provide the following details:

    • Order number

    • Date of purchase

    • Description of the issue (with evidence, if applicable)

  3. Allow up to 5 business days for our team to review your request.

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10. Updates to this Refund Policy

We reserve the right to update or modify this Refund Policy at any time.

  • Significant updates will be communicated via email notifications or in-app alerts.

  • The most current version will always be available on our website.

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11. Contact Us

For any refund-related inquiries, please contact:
Email: support@kalmi.com.au

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By purchasing and using Kalmi AI products, you agree to the terms outlined in this Refund Policy.

Key Components of T&C

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